"This course is an absolute must for clinicians that have no, or very little experience working with these cultures who desire to work with First Responders."
"This was an excellent course and it is affording me an opportunity to give back to first responders."
""The Certified First Responder Counselor (CFRC) Training program by Director, Amy Morgan with Academy Hour was informative, enlightening, and allowed me to hone my skills as a licensed therapist who works with first responders, victims, and their families who have experienced trauma. Amy is a knowledgeable and compassionate trainer who stays versed on all aspects of mental health and its role and connection with first responders. Amy articulates the importance of first responders' roles but also the emotional, physical, and mental distress they can experience. This is an excellent program and one I strongly endorse for any licensed counselor who works with our first responder population. I am truly humbled and blessed to have participated and completed this certification and training in working with first responders.""
"Not only was the program engaging and motivating, the customer care provided was excellent."
"This is a very thorough course that helps counselors really learn what it takes to be a first responder counselor."
"It gave a better and more in depth view, understanding and knowledge of first responders and their culture which I know will be helpful in working with this populations of individuals."
"The course really goes into detail regarding all the aspects of working with first responders. I especially appreciated the part about understanding first responders culture and coping mechanisms."
"Although I currently work with first responder or as we call them warriors, I found useful valid information to enhance the work I am already doing."
"I found the course thorough, informative, and comprehensive. I liked the different methods of teaching (voiceover slides, videos, reading). I liked the structure of the course as well."
"I enjoyed the program and was able to see more on the responder side of things and how as a counselor I could be beneficial to them overall. I would recommend this training and the staff to anybody interested. Wonderful job."
"I am highly impressed with the content, compassion and professionalism presented in this course. I will definitely recommend the course as warranted. I'm a better counselor for taking this training!"
"I have been so inspired by learning about and from this extremely important population who deserve to have access to support and resources for their overall health and wellness."
"From a first responder family, I really appreciated the positive approach to the culture, and the extremely culturally competent content in the training. Very insightful and informative!"
"This course was not easy. It was challenging, however, well worth it. The course was educational, practical, and I feel that it has prepared me well to work with first responders."
"I appreciated the various ways of presenting information, such as text slides with audio, outside readings, and video clips. This helped to solidify the information for me and it kept my attention throughout. I am really excited to continue my counseling work with this additional education!"
"The CFRC course was extremely informative!!! It covered every area of which a therapist should be aware when working with this population. It is thoughtful and real - offering real-world examples of some of the awfulness first responders experience repeatedly. I feel VERY prepared to work with this population."
"This training program further solidified what I've already known, but at the same time, put some of it in perspective in regards to First Responders. I currently work with First Responders and am appreciative to be able to apply this information to my current and future clients."
"This program was such an invaluable experience and I cannot say enough great things about it. Not only was the material well organized and clear with varying learning formats incorporated, but it really helps you gain a deeper appreciation for both first responders and mental health overall. Much needed now more than ever!"
"I think this training program was one of the best I have ever taken. It was very informative and interesting."
"This was an amazing course. I enjoyed every minute of it. The CFRC course was informative, comprehensive and emotional. This course thoroughly prepared me for my endeavor to work with first responders. The stories were emotional, some of them put me right there. This course helped me to understand the first responder culture and mentality. It reinforced the need for me to utilize active listening and building of trust and rapport. The course also helped me to look out for unhealthy coping tools such as alcohol/drug use, and infidelity. Lastly, I really liked that Amy continuously emphasized the difficulty of working with first responders and "maybe this isn't the best decision for you" to undertake. I totally agree. We as clinicians entered this field to do good, but we also need to realize our limitations. Thank you infinitely for this wonderful course."
" I found the information in this training to be quite interesting and helpful. In particular though, the “what you will hear” Videos were very educational, moving, and important in understanding situations from the responders perspective. I would highly recommend this training to anyone who works with first responders in any capacity."
"I enjoyed this training program. It was exactly what I was hoping for when I signed up, and provided real and honest portrayals of first responders. I think it was also beneficial to expose practitioners to scenarios that they will need to be comfortable with in working with this population as a tool to decide whether this is something the individual wants to pursue."
"I thoroughly enjoyed this training. It was very helpful to better understand the culture of first responder work settings and their mindset. I appreciated all of the videos to gain insight."
"This training program is great! It was really well organized and informative. I really liked how the learning material was a mix of different types of learning (reading material, videos, in person experiences). I will recommend this training program to my colleagues."
"Really wonderful course; I will certainly recommend to other counselors in the field. Not only did this improve my work with the clients I had on my caseload who are first responders, it informed how I interact with and understand my father (retired NYPD) and brother (retired FDNY)."
"The training was very informative and easy to understand. The additional reading was like putting icing on a cake, it just made everything clearer. Since I started the training I have found myself looking at first responders in a different way because I have more knowledge and understanding of what is beneath what is seen and I find myself wondering if they have a balance in their lives to keep them safe or if they are just sucking it up."
"This course was informative, well-designed, and made to help clinicians be able to professionally and effectively work with responders. It provides a level of competence in an area that is not addressed in graduate school that every clinician working with a responder should have."
"I really enjoyed this training. I appreciate the way the material was broken down to a real world understanding. Many trainings just list facts, but this training was about the experience and I really enjoyed it."
"The CFRC training provided valuable information for working with first responders and was clinically sound. As the wife of a law enforcement officer for the past 14 years, I could relate to so much of the material and vouch that all of the training information is so important to understanding the culture of responders. Thank you for creating such a wonderful training and helping others to understand and have compassion for this population!"
"This was so thorough and really gave me a new perspective on responder culture but it also validated what I have been advocating for, which is accessibility to mental health support for responders"
"Throughout this program I experienced a number of reactions/emotions; excitement, self-doubt, renewed passion for the care and support of law enforcement officers. This program was well rounded in it's instruction for all First Responders. Based on in the information I learned, I believe I would be able to offer support to all forms of First Responders but this course helped me identify I will be the most effective with police and corrections officers. I have decided to make that my primary focus. I hope to develop a strong network of other professionals who can provide support to other First Responders."